BT partnership

BT has partnered with Horizon Telecom to offer BT services to Horizon Telecom customers. Clients transitioning from direct BT services to Horizon Telecom, have access to both BT platforms and Horizon Telecom’s broader services.

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About BT

BT is a leading communications provider, serving multinational organisations in 180 countries. We provide managed network, security and cloud solutions, enabling our customers’ digital transformation. We aim to be the most trusted provider of secure multi-cloud connectivity in the world. We’re a powerhouse for business and government: investing and simplifying on behalf of our customers, helping them transition from the old to the new and driving the digital economy.

Our partnership

BT works in a unique partnership with Horizon specialists, who provide a local point of contact for face-2-face contact, consultancy, support and projects service management, invoicing of BT solutions, for both existing and new customers.

What we offer BT customers

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Account management and consultancy

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Local support from dedicated solution architects and specialists for advice on the BT portfolio

Carrier Neutral advice for redundancy solutions and to meet customer requests independently

Discover our services

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Support:

Service management and SLA management
Project management for deliveries, network optimisations and migrations
Incident management and escalation management
Asset management and contract management
24×7 support
Life-cycle-management
Invoicing explanation, set-up and provisioning of credits
Procurement and advice on solutions and services
MACD support such as moves, additions, migrations or cancellations

Overall support and coordination for customers with BT for: price requests, RFPs, lead times, hiring additional support and working with BT specialists for (project-based) execution of activities in the (pre)sales phase, delivery or management of a solution.

We are Horizon Telecom

Horizon Telecom delivers communications, infrastructure, and security solutions worldwide with 24x7 proactive support and local management. With our independent experts, we work with the world’s best technology partners to connect the aspirations of our customers with flexible and reliable solutions that leverage proven innovations accredited by Gartner®.

Globally Yours, Simply Smiling

Our added values