BT partnership
About BT
Our partnership
What we offer BT customers
Account management and consultancy
Local support from dedicated solution architects and specialists for advice on the BT portfolio
Carrier Neutral advice for redundancy solutions and to meet customer requests independently
Support:
- Service management and SLA management
- Project management for deliveries, network optimisations and migrations
- Incident management and escalation management
- Asset management and contract management
- 24×7 support
- Life-cycle-management
- Invoicing explanation, set-up and provisioning of credits
- Procurement and advice on solutions and services
- MACD support such as moves, additions, migrations or cancellations
Overall support and coordination for customers with BT for: price requests, RFPs, lead times, hiring additional support and working with BT specialists for (project-based) execution of activities in the (pre)sales phase, delivery or management of a solution.
We are Horizon Telecom
Horizon Telecom delivers communications, infrastructure, and security solutions worldwide with 24x7 proactive support and local management. With our independent experts, we work with the world’s best technology partners to connect the aspirations of our customers with flexible and reliable solutions that leverage proven innovations accredited by Gartner®.
Globally Yours, Simply Smiling
Our added values
Independent & Carrier-Neutral
1 Tailored invoice, 1 Contract, 1 Contact, 1 SLA
Global Mission Control Center – 24x7 NOC
Professional Services
Flexible & Scalable tailor-made solutions
'Best-of-breed' technology
Cost-efficient
PARTNERS
NOC
Global Mission Control Center
Horapark 3, Ede
6717 LZ, The Netherlands
Monday till Friday 08.30 - 17.00
Finance
T: +3120 226 1500
E: finance@horizontelecom.nl
Sales
T: +3120 226 1551
E: sales@horizontelecom.nl
Customer Service
T: +3120 226 1500
E: service@horizontelecom.nl
Outages
T: +3120 226 1555
24x7 available worldwide
GLOBAL VOICE
GLOBAL INTERNET
PARTNERS
NOC
Boylestraat 38a, Ede
6718 XM, The Netherlands
Monday till Friday 08.30 - 17.00
Finance
T: +3120 226 1500
E: finance@horizontelecom.nl
Sales
T: +3120 226 1551
E: sales@horizontelecom.nl
Customer Service
T: +3120 226 1500
E: service@horizontelecom.nl
Outages
T: +3120 226 1555
24x7 available worldwide
